Customer conversations on WhatsApp, handled.
AI agents take the first reply, your team takes over when it matters, and broadcasts bring customers back. One inbox for all of it.
people use WhatsApp, so your customers are already there
countries where businesses reach customers on WhatsApp
inbox for your team, your AI agents and every broadcast
first reply from an AI agent, with your team one handoff away
What do you want to do on WhatsApp?
Start from the job, not the tool.
Answer customers instantly
An AI agent replies in seconds, collects details and routes the chat.
Hand over to your team
A ticket opens in the live inbox with the whole history attached.
Reach a segment in one send
Approved templates to contacts who opted in, now or scheduled.
Stay inside WhatsApp’s rules
Template windows, opt-in, audit log and encrypted credentials.
One thread, from first message to follow-up.
Nothing gets lost between bot and team.
An AI agent replies in seconds, asks the right questions and routes the chat.
Your team picks up in the live agent inbox with the full history in view.
Broadcast approved templates to contacts who opted in, now or on a schedule.
Your team steps in when it matters.
With the whole conversation already there.
Every WhatsApp chat shows who is handling it. When an AI agent hands over, a ticket opens in the live inbox with the history attached.
- Live inbox with tickets
- Claim, reply and resolve from the console
- The customer never leaves WhatsApp
Reach a whole segment in one send.
To contacts who asked to hear from you.
Pick an opted-in segment and an approved template, then send now or schedule it. Table and calendar views show what is coming.
- Personalised name, phone and email
- Scheduled or immediate sends
- Segments built from opted-in contacts
Agents for the conversations that repeat.
Built on a canvas and tested before launch.
Use fixed steps where nothing may vary, one agent for simple jobs, or a team of specialists with tools for HTTPS, Google Sheets, WhatsApp and code.
- Single agent or orchestrated specialists
- Playground and eval suites
- Versioned publish with a live toggle
Everything you need to run chat at scale.
In one workspace your whole team shares.
Flow canvas
Conditions, questions, waits, HTTP calls, Google Sheets and code blocks, checked as you draw.
Playground and evals
Chat with a draft, then run eval scenarios and read the results turn by turn.
Template library
Sync approved WhatsApp templates, draft new ones and follow their review status.
Contacts and segments
Built-in and saved segments you reuse for broadcasts and reports.
Observability
Timelines, turn traces, lifecycle reports and a status page for the runtime and WhatsApp.
Multiple numbers
Several WhatsApp numbers, several flows per number, routed by command, keyword or catch-all.
Live on WhatsApp in three steps.
No rebuild of your stack.
Connect your number
Link your WhatsApp Business account and phone number from the console.
Build or pick a flow
Start from a template or draw your own, then test it in the playground.
Go live with your team
Publish, invite your agents and watch conversations arrive in one inbox.
Built to follow WhatsApp’s rules.
So you can grow without risking your number.
Templates outside the 24-hour window
Free-form replies only while the customer service window is open. Approved templates after that.
A clear path to a person
Any flow or AI agent can hand over to the live agent inbox, history attached.
Audit log and data retention
Account activity is logged, and retention controls cover conversation data.
Encrypted credentials
Stored access tokens and PINs can be encrypted at rest with your own key.
FAQ
Short answers about WhatsApp, handoff and how Ashnoo works.
Which WhatsApp API does Ashnoo use?+
The WhatsApp Business Platform Cloud API, hosted by Meta. You connect your own phone number and WhatsApp Business Account from the Numbers page.
Can my team take over from the AI agent?+
Yes. A handoff step moves the conversation to the live agent inbox as a ticket, with the whole history attached.
Can I test a flow before customers see it?+
Yes. Use the playground to chat with a draft and eval suites to run scenarios against it. You publish a version when you are ready.
Do I have to use AI agents?+
No. Flows can be fully deterministic, with questions, conditions and integrations only. Add a single agent or a swarm where it helps.
Where else can a flow run?+
On a public web widget and from a webhook URL that your own systems can call.
Who can we message with a broadcast?+
Only people who gave you their number and agreed to hear from you on WhatsApp, as the WhatsApp Business Messaging Policy requires. Outside the 24-hour customer service window, Ashnoo sends approved message templates only.
Is Ashnoo part of Meta?+
No. Ashnoo is an independent company that builds on the WhatsApp Business Platform. WhatsApp and Meta are trademarks of Meta Platforms, Inc.
Legal
Effective 9 October 2026 · Share Conseil, LLC · contact@shareconseil.tech
Privacy policy
Share Conseil, LLC (Morocco), which operates Ashnoo, is the controller of the personal data described here. Contact: contact@shareconseil.tech.
We process account data (name, work email, company), the WhatsApp Business Account details you connect, and the conversation content, contact details and message metadata that your customers send through WhatsApp. For conversation data we act as your processor and handle it only on your instructions.
Messages travel through the WhatsApp Business Platform operated by Meta. Meta handles that data under its own terms and privacy policy.
We use data to run the service, secure it, provide support and meet legal duties. We do not sell personal data or use customer conversations to train models for other customers.
We keep data while your account is active and delete it within 30 days after you close it, unless the law requires us to keep it. Credentials are stored encrypted.
You can ask for access, correction or deletion of your personal data by writing to contact@shareconseil.tech. You may also complain to the Moroccan data protection authority (CNDP).
Terms of service
These terms govern your use of Ashnoo, provided by Share Conseil, LLC. By creating an account you agree to them on behalf of your organization.
You are responsible for your account, for the people you invite and for the content you send. You must hold the rights to the phone numbers you connect.
You must follow the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the Commerce Policy, and you must have each recipient’s opt-in before sending marketing messages.
The service is provided as is. To the extent the law allows, our liability is limited to the fees you paid in the 12 months before the claim. We may suspend accounts that break these terms or the acceptable use policy.
Either side may end the agreement at any time. Moroccan law governs, and the courts of Casablanca have jurisdiction.
Data deletion
You can delete your data at any time. To delete a contact or conversation, use the delete option in the live agent inbox.
To delete your whole account, or to ask us to remove data for a person who contacted your business, email contact@shareconseil.tech with the subject “Data deletion request” and the account or phone number concerned.
We confirm the request and complete deletion within 30 days. Backups are overwritten within a further 30 days. Data that Meta holds for WhatsApp is managed through WhatsApp.
Acceptable use
You may not use Ashnoo to send spam, to message people who have not opted in, or to send content that is illegal, deceptive, harassing or hateful.
You may not impersonate others, promote goods and services prohibited by the WhatsApp Business Messaging Policy, or collect sensitive data such as full card numbers or government IDs in chat.
You may not probe, overload or attempt to bypass the security of the service, or resell access without our written agreement.
We may limit or suspend sending when quality ratings drop or when we see abuse. Report abuse to contact@shareconseil.tech.